1. Who we are
FrontDeskAI is operated by Rekaverse LLC, doing business in English as Rekaverse LLC. The company's original registered name is REKAVERSE ENGINEERING CONSULTING D.O.O.E.L SKOPJE (North Macedonia). For privacy questions, contact us at support@rekaverse.com.
We provide hotel and hospitality management software used by property operators across North Macedonia, Serbia, Greece, Albania, Kosovo, and other markets where our customers operate.
2. Scope
This Privacy Policy explains how we process personal data when you visit FrontDeskAI, create an operator account, sign in with Google, Apple, or Facebook, use the product as hotel staff, or interact with guest-facing features that our customers enable.
When a hotel or property operator uses FrontDeskAI to manage guest stays, that operator is typically the controller of guest hospitality and statutory registration data. Rekaverse processes that data as a processor on the operator's instructions, except where we act as an independent controller for our own platform accounts, billing, security, and product analytics.
3. Personal data we collect
Depending on how you use FrontDeskAI, we may process:
- Account data: email address, name, display name, preferred language, contact phone, authentication credentials, and notification preferences.
- Social login data from Google, Apple, and Facebook Sign In: name, email address (including Apple Hide My Email relay addresses where provided), email verification status, and a provider account identifier. We request profile/email scopes needed to create or link your FrontDeskAI account.
- Organization and workplace data: business name, property details, roles, invitations, and audit logs of operational actions.
- Guest and stay data entered by operators or guests: contact details, stay preferences, service requests, communications, and related operational records.
- Legal identity and compliance data where required by local hospitality law (for example passport or ID details used for statutory guest registration). This data is handled under strict access and retention controls.
- Billing and subscription data: plan selections, invoice references, payment-provider customer and subscription identifiers, and payment status. We do not collect or store full card numbers or CVV; payments are handled by hosted payment providers.
- Technical and security data: IP address, device/browser information, session cookies, language preference cookies, server logs, and diagnostic telemetry used to keep the service reliable and secure.
4. How we use personal data
- Create and authenticate accounts, including Google, Apple, and Facebook sign-in.
- Provide, maintain, and improve FrontDeskAI features and support.
- Enable hotel operations such as reservations, housekeeping, guest services, and compliance workflows.
- Process subscriptions, invoices, and customer billing communications.
- Send transactional and (where enabled) operational email notifications.
- Protect the platform against abuse, fraud, and unauthorized access.
- Comply with legal obligations and respond to lawful requests.
5. Legal bases
Where GDPR or similar laws apply, we rely on one or more of: performance of a contract (providing the service you request), legitimate interests (securing and improving the platform, communicating about service operations), consent (where required, for example certain marketing preferences or guest privacy choices), and legal obligation (including hospitality compliance requirements applicable to our customers).
6. Social login providers
If you choose Continue with Google, Apple, or Facebook, those providers authenticate you and share limited profile information with us so we can create or sign you into your FrontDeskAI account. Your use of those providers is also governed by their own privacy policies. You can disconnect a linked social login where the product settings allow it, subject to retaining an alternative way to access your account.
Facebook users can also request deletion of FrontDeskAI data associated with their Facebook login from Facebook’s Apps and Websites settings. Those requests are handled by our automated Facebook data deletion callback.
7. Cookies and similar technologies
We use essential cookies for authentication sessions, CSRF protection, and language preference. Guest portal sessions may use a dedicated stay cookie. We do not use third-party advertising trackers on FrontDeskAI. Server-side monitoring and metrics may process technical telemetry to operate the service.
8. Sharing and processors
We share personal data only as needed to run FrontDeskAI, including with infrastructure, email, identity, and payment providers acting on our instructions; with the hotel organization that invited you or manages the relevant property; and when required by law. We do not sell personal data.
9. Retention
We retain account and operational data for as long as needed to provide the service and meet legal, accounting, and security requirements. Guest hospitality profiles, statutory identity records, and related retention windows follow product configuration and applicable local law. When data is no longer required, we delete or anonymize it.
10. Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection to certain processing. Guests may also use in-product privacy choices where enabled by the property operator. To exercise rights related to your FrontDeskAI operator account, email support@rekaverse.com. Guests should usually contact the hotel first for stay-related data, because the hotel is typically the controller of that information.
11. International transfers
FrontDeskAI may process data in the European Economic Area and in other countries where our service providers operate. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent transfer mechanisms.
12. Security
We apply administrative, technical, and organizational measures designed to protect personal data, including access controls, encrypted transport, audit logging for sensitive actions, and least-privilege staff access. No method of transmission or storage is completely secure; please use strong passwords and protect your sign-in credentials.
13. Children
FrontDeskAI is intended for business users and hospitality operations. It is not directed at children, and we do not knowingly collect personal data from children for operator accounts.
14. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of FrontDeskAI after an update means you acknowledge the revised policy. Material changes may also be communicated through the product or by email where appropriate.
15. Contact
Privacy requests and questions: support@rekaverse.com
Controller: Rekaverse LLC (REKAVERSE ENGINEERING CONSULTING D.O.O.E.L SKOPJE), operating FrontDeskAI.